Privacy Policy

1. Introduction

This Privacy Policy explains how CLUB33, operated under the TWCBET / SYARIKAT group, collects, uses, stores, and protects personal information when users interact with the platform.

We aim to keep this policy clear and easy to understand. If you have any questions, please contact us using the details in Section 10.

2. Information We Collect

2.1 Information You Provide Directly

When you register and use your CLUB33 account, you may provide the following personal information:

• Full legal name
• Date of birth (to confirm you meet the 21+ age requirement)
• Mobile phone number
• Email address (where applicable)
• Bank account or e-wallet details used for deposits and withdrawals
• Identification documents submitted for account verification (KYC)
• Communications sent to our support team

2.2 Information Collected Automatically

When you use the platform, we may automatically collect:

• IP address and approximate location based on IP
• Device type, operating system, and browser information
• Login times, session activity, and pages visited
• Gameplay history and transaction records
• Technical information necessary for security and platform operation

3. How We Use Your Information

CLUB33 uses personal information for the following purposes:

• Account management - creating and maintaining your account, enabling login, and managing your preferences
• Transaction processing - handling deposits, withdrawals, and balance management
• Verification & compliance - confirming identity, age, and payment ownership (KYC) and meeting regulatory obligations where applicable
• Security & fraud prevention - protecting accounts, detecting suspicious activity, and preventing abuse
• Customer support - responding to your inquiries and resolving issues
• Platform improvement - understanding how the platform is used and improving user experience
• Communications - sending service-related messages, account notifications, and (where relevant) promotional updates

For more information about supported deposit channels, account review, and payout-related guidance, users can also review the Payment Methods and Withdrawal pages.

4. Cookies and Tracking Technologies

CLUB33 uses cookies and similar technologies to support platform functionality and improve your experience. Cookies may be used to:

• Keep you logged in between sessions
• Remember your preferences
• Support basic platform analytics (such as page traffic and feature usage)
• Help detect suspicious activity or security issues

You can control cookies through your browser settings. Please note that disabling essential cookies may prevent certain platform features from working correctly.

5. Data Sharing and Service Providers

CLUB33 does not sell your personal data. Information may be shared only where necessary with trusted service providers who help operate the platform, such as:

• Payment processors (for deposit and withdrawal handling)
• Identity verification providers (for KYC checks)
• Hosting and IT infrastructure providers
• Support communication platforms (Live Chat, Telegram, email)
• Game content providers (for game delivery)

We may also disclose information where required by applicable law, regulatory request, or court order, or where necessary to protect the security, rights, or property of CLUB33 or its users.

6. Data Security

CLUB33 takes reasonable steps to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures include secure transmission through HTTPS, access controls, and regular review of security practices.

No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying support immediately if you suspect unauthorised account access.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal, regulatory, and operational retention requirements)
• Withdraw consent for specific processing activities where consent was the legal basis
• Request closure of your account

To exercise any of these rights, contact us at support@club33.live. We may need to verify your identity before processing the request.

8. Age Restriction

CLUB33 is strictly for adult users aged 21 and above. We do not knowingly collect personal information from anyone under this age. If you believe a minor has provided information to CLUB33, please contact us immediately and we will take steps to remove the information and close the associated account.

9. Policy Updates

CLUB33 may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates take effect upon publication on the platform. The "Effective Date" at the top of this page indicates when the policy was last revised. Continued use of CLUB33 after updates indicates acceptance of the revised Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us:

• Email: support@club33.live
• Live Chat: available through the Contact Us page
• Telegram: @club33official

11. Data Retention

CLUB33 retains personal information only for as long as necessary for account operation, transaction history, support handling, security review, legal compliance, and dispute resolution. Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. International Data Transfers

Depending on the services used to operate the platform, personal information may be processed or stored by service providers in jurisdictions outside your local area. Where this happens, CLUB33 takes reasonable steps to ensure that personal information is handled with appropriate safeguards.