VIP 1
Starter
- Weekly care entry rate
- Priority ticket routing
- Personalised check-ins
CLUB33 VIP Program
Tier-based VIP with weekly care and priority support. Eligibility is reviewed periodically. 18+ only · T&Cs apply.
VIP Tiers
VIP 2
Preferred
- Higher weekly care rate
- Faster support window
- Occasional personalised offers
VIP 3
Elite
- Top weekly care rate
- Priority live assistance
- Dedicated concierge
Program Highlights
Weekly CareCredited on schedule for eligible activity.
Priority SupportFaster routing & resolution.
Personalised ServiceCheck-ins & tailored help.
Review BasedEligibility reviewed periodically.
FAQ
How do I qualify?
Based on overall account activity with a clean responsible-play record. Eligible users will be contacted after review.
When are weekly care credits paid?
Typically on a weekly schedule for the prior period’s eligible activity. Caps and ineligible bets may apply.
Do tiers change?
Yes. Tiers and perks are reviewed periodically and may be adjusted per policy.